Common questions.
clear answers.

tracinGRID is one platform covering four jobs: placing orders with your suppliers, watching the delivery come to you live (with a proof-of-delivery photo from the courier), running your Food Control Plan digitally, and letting an inventory AI tell you what to restock. It's a two-sided app: restaurants run one side, suppliers run the other, and the order, the truck, and the goods-in check all share the same record. Phone, tablet, web, all the same login.

Any New Zealand food business that orders ingredients, takes deliveries, runs an FCP, and counts stock, along with any supplier that delivers to them. On the restaurant side: cafes, takeaways, butchers, bakeries, caterers, food trucks, small manufacturers, and multi-site operators. On the supplier side: produce wholesalers, meat and seafood suppliers, dairy and beverage distributors, and anyone running a delivery fleet.

Yes. Build a list of your regular suppliers and the items you order from each. Place orders in seconds, repeat last week in one tap. If your supplier uses tracinGRID, the order lands directly in their app and you get a live delivery feed back. If they're not on it yet, they get a clean PDF order by email and you can still log the delivery manually.

Live tracking for your supplier truck. The supplier driver hits "out for delivery" on their side, you watch the truck head toward you with a live ETA. When the courier arrives they snap a proof-of-delivery photo and your team takes it from there: temperature check, condition check, shortages flagged, all on the same screen. That single action updates inventory, ticks the FCP receiving check, and closes the order.

No. Your approved FCP stays exactly as it is. tracinGRID swaps the paper for guided digital forms (temperature checks, cleaning, receiving, corrective actions), and exports audit-ready PDFs and CSVs in one click.

Stock levels update automatically as deliveries land and items are used. The AI learns your usage pattern over a few weeks (busy services, slow Tuesdays, weekly specials) and starts surfacing what to load and when to restock before you hit par. You still set the rules; the AI does the watching. The next order is half-written by the time you open it.

Yes. tracinGRID stores data on the device and syncs the moment connectivity returns. Your team can take a delivery in a cold store or finish an FCP check in a freezer with zero wifi.

A 15-minute call. We load in your suppliers and product list, configure your FCP forms, set inventory par levels, and walk you through the daily workflow. Your team is ready to use it the same day.

Unlimited users on every plan. Whether you are on the Template tier (Monthly or Annual) or the Custom tier (Standard, Professional, or Enterprise), there are no per-user charges. Floor staff, office, and verifier accounts all included.

All data is hosted on NZ/AU infrastructure. Role-based access controls, tamper-evident audit trails, and encrypted connections. No third-party analytics or tracking.

Yes. One-click PDF and CSV exports for any time period, covering FCP records, deliveries, orders, and inventory. Your data is always yours and always exportable.

Yes. 30 days, full access, no credit card required. We configure your account during the setup call so the trial reflects how it will actually work for your business.