Is the free tier really free forever? +
Yes. Orders, live delivery tracking, proof-of-delivery photos, and the both-sides shared record are free with no time limit and no card on file. We charge for the Digital FCP and AI Inventory modules because they require ongoing regulatory + machine-learning work to maintain. The base never expires.
What's the difference between buying à la carte and the Operate bundle? +
Operate is the Digital FCP + AI Inventory + Base together for $179/site/month. À la carte, the same two modules cost $100 + $115 = $215/site/month. Operate saves you $36/site/month (17%). Both modules are cancellable anytime; if you turn one off the bundle reverts to à la carte pricing on the remaining module.
I run a chain — do you offer multi-site pricing? +
Yes. 2–4 sites get 10% off each additional site beyond the first. 5–9 sites get 15% off. 10+ sites we move you to the Enterprise tier with a custom quote that accounts for centralised dashboards and rollout support.
Do I pay per user? +
No. Unlimited users on every plan, free or paid. Floor staff, office, owners, and verifiers all included.
What's the Enterprise tier? +
Enterprise covers suppliers, processors and manufacturers — anyone with a custom FCP, an RMP, multi-site operations, lot-level traceability, or supplier-side back-office needs (driver routing, multi-restaurant order intake, optional ERP integration). Manual onboarding because every operation's setup is different. Contact us for a quote.
Does the app work offline? +
Yes. Native app with local storage and automatic sync. Works in walk-in fridges, cold stores, anywhere wifi is patchy.
How long does setup take? +
Base: same afternoon. Digital FCP (Template): same day with a 15-minute setup call. Enterprise (Custom FCP / RMP): 1–2 weeks, configured by a QC professional.
Can I cancel an add-on? +
Anytime. Cancel the Digital FCP or AI Inventory module mid-month and you fall back to the free base or single-module à la carte pricing. Your existing records stay exportable.
Where is my data stored? +
NZ / AU infrastructure. Daily encrypted backups. Full PDF + CSV export from any account at any time.